Arlington National Cemetery (ANC) is our country’s premier military cemetery. Despite the high quality of services provided as a tourist attraction and shrine for veterans, ANC’s technology infrastructure is out-of-date and incapable of supporting new business requirements. EIC conducted a business process reengineering assessment of ANC. EIC developed ‘As-Is’ and ‘To-Be’ process models for all key business processes as well as an enterprise data model. EIC proposed a number of workload and paperwork reduction initiatives. EIC defined functional requirements for all proposed initiatives and developed cost estimates for the yearly budget. The functional requirements were mapped to the existing technical infrastructure to identify where technology support is inadequate. EIC designed a new technical architecture that will support proposed improvement opportunities to include new, web-enabled applications. EIC prepared a 5-Year Information Technology Strategic Plan for ANC.

As a follow-on to this analysis work, EIC is supporting ANC in the implementation of proposed initiatives. Most importantly, EIC has been asked to support the analysis, design, development, and implementation of a comprehensive burial records database. This database will be developed to provide access to the public for internment location requests. The database will be web-enabled for that purpose. EIC has defined the mechanisms and procedure to populate the database with historical data as well as future data. This includes an analysis of scanning and optical character recognition alternatives. In the future ANC will integrate this application with a Geographic Information System (GIS) that will facilitate accurate management and maintenance of ANC grounds and resources.